Iguana!

This just in from a guest:

Theirs a iguana by the pool we can’t go out

I’m trying to dream up good responses. For example,

Actually that’s the baby alligator. Just wait around a bit and see if the parents come out.

I mentioned this to a neighbor, and he said, “I heard them screaming yesterday and thought someone was being murdered.”

The Dutch Auction Pricing Strategy

In these times of COVID-19 you need a different pricing strategy to maximize revenue. The key point is that you want a pricing strategy that strongly encourages last-minute bookings.

If the guest isn’t arriving in the next three days, you don’t want that booking. Why? Because too many things can change between now and the check-in date. And you can bet that Airbnb will give the guest a full refund. If you accept that four-night booking over the weekend with a check-in date six days from now, you have a good chance of sitting with that six-day period empty on your calendar. And then, the morning of check-in, the guest will call Airbnb and say, “Yesterday I was walking down the street and someone on the other side sneezed, and I think I have to self-quarantine for two weeks.” I’ll bet you a dollar against a nickel that Airbnb will give that guest a full refund.

If you’re used to filling up your calendar a month or two in advance, or even just two weeks in advance, you need a new strategy.

Part 1: The Dutch Auction

Do you know what a Dutch Auction is? The auctioneer starts with a high price and slowly lowers it. Everyone sits there looking at the each other to see who is going to make a move. As soon as someone jumps up and says, “I’ll take it”, the auction ends. The first person who jumps up gets it.

Let’s say you have a 1BR unit and your target price is around $60/night. Here’s how you set the prices:

Tonight:  $50
Tomorrow night:  $55
Tomorrow +1:  $60
Tomorrow +2:  $65
Tomorrow +3:  $70
Tomorrow +4:  $75
Tomorrow +5:  $80
Tomorrow +6:  $85
Tomorrow +7:  $90
Tomorrow +8:  $95
Tomorrow +9:  $100
All following nights:  $100

So a booking five-night booking checking in tonight would cost:

$50 + $55 + $60 + $65 + $70 = $300, or $60/night

But a three-night booking would be $165, or $55/night. That’s below the target, but it gets some revenue in the bank, and it’s a short booking. In just three days you’ll be able to take another booking, and hopefully it will be longer.

However, a five-night booking checking in tomorrow would be:

$55 + $60 + $65 + $70 + 75 = $325, or $65/night

You need to be compensated for leaving tonight vacant, and a bit of risk is creeping in. Tomorrow morning that guest might cancel and get a full refund.

For each night that you shift the booking into the future, the price goes up by $25 total, or $5/night. It’s not hard to imagine that guests aren’t going to book too far into the future.

Part 2: Drop Your Prices Daily

When tomorrow arrives, it’s no longer tomorrow. It’s today. So tomorrow’s price of $65 needs to become $60. $70 needs to become $65, etc. Every morning you have to drop the prices for the coming ten days.

There are three ways you can do this:

  • Manually
  • Using Airbnb’s last-minute discounts (available only on the multi-calendar, which is available only if you have 5+ listings)
  • Using pricing software like PriceLabs.

Part 3: Don’t Chicken Out

If you’re used to having your calendar full for the next few weeks or months, it’s going to be gut-wrenching to sit see that there are no future bookings. Sit tight. If the unit sits vacant for 2-3 nights in a row, then your prices are probably too high. Reduce them overall.

But if you have someone in the unit and you haven’t gotten a booking yet, sight tight. Just wait. For a given booking, every day the price will go down by $5/night. Maybe nobody took it for arrival in four days, but tomorrow the price will drop. Maybe someone will take it then.

Part 4: An Actual Example

The above is a bit of an extreme example. I don’t recommend dropping the price by $5/night on a $60 target price. Something closer to $2/night would be more appropriate. You do want to get bookings for arrival tomorrow or the day after. It’s okay to have a 1-2 night gap between bookings, especially if the bookings are longer.

Here’s an actual screenshot from my calendar, taken on August 3rd.

There are a couple of things to note:

  • The first unit (2014 #1) is a small 1BR with a private patio. It’s booked until the end of the month. I’m not worrying about it. The prices set for Aug 29th and following are high enough that nobody will book it. And I don’t want those bookings.
  • The next unit (2014 #3) is a large 1BR. If you compare the prices on the 10th and 11th, you’ll see that it’s priced a little higher. But it’s still too early to be taking bookings for the 10th and 11th. As we get closer to those dates, the prices drop, and eventually someone will take it.
  • The bottom unit (2014 #4) goes vacant tomorrow on Tuesday the 4th. It’s in the zone. The price is right for someone who wants to book it for arrival in the next 1-3 days. I’m hoping to get a booking for someone arriving Tuesday or Wednesday. Right now I would accept a booking request for arrival Thursday, but only for a longer booking. Today, if it were just 2-3 nights, I would hold out for something better for Thursday arrival.

Airbnb Pricing Strategy for Coronavirus

Immediate Occupancy Only

You only want bookings for guests who will arrive in the next three days. It doesn’t matter how long. One day, two days, three weeks, a month. I’ll take any booking as long as the guest is arriving today, tomorrow or the next day.

Why? Because any booking farther in the future is very likely to be cancelled. They’ll block your calendar for the guest who wants to arrive tomorrow and stay two weeks, and they they’ll cancel the day of arrival. And Airbnb will give them a full refund.

Screen, Screen, Screen

You do not want parties, not even a bunch of nuns reading the Bible together. Airbnb hosts already have a target painted on their backs, you do not want to draw any additional attention.

Easily said, harder to put into practice. Actually, it’s not hard, but there’s a limit to what you can actually accomplish. Nevertheless, make the effort. Here are questions to ask:

  • Who will occupy the unit? How many adults, how many children, and who are they?
  • Will there be anyone inside the unit other than those people, even briefly, even during they day?
  • What is the reason for your trip?

There are some guests who fully intend to hold a raging party and know what lies to tell, but you’d be surprised how many aren’t that perceptive. When you get the six high school seniors who are coming to Florida to celebrate their graduation, remember Nancy Reagan and just say ‘no’.

Raise or Drop Your Prices

These are strange times. If you’re in an urban market like me, you may have to discount quite a bit. For example, my apartments rent for about $1200/month unfurnished, no consumables, no utilities, no internet, and on an annual lease. On Airbnb I’m used to getting double that, but I provide more, too. Still, I was recently pretty happy to get bookings that paid me just under $1200/month. Heads in beds, some revenue is better than none.

If you have a country get-away and there is high demand, charge what the market will bear. If you are booked more than a few weeks in advance, you under-priced it.

Set a Progressive Last-Minute Discount

If you use pricing software like PriceLabs, Wheelhouse, or BeyondPricing, you can set sophisticated discounts. For example, I have a 40% last-minute discount that is phased in over 28 days. If my base price is $100, then tonight costs $60, and each following day costs a little more until you get to 28 days from now when you pay full price ($100) for each night.

My goal is not to charge someone $100/night. My goal is simply to make close-in bookings attractive in price, and bookings farther in the future unattractive. To get bookings longer than a few days you have to combine this with length-of-stay discounts. I’ll discuss the exact mechanics in a future post.

And You Wonder Why Coronavirus is Spreading …

We are in the middle of the coronavirus pandemic. The numbers in Florida are exploding.

And yet I get Airbnb booking requests like this:

Can I have a dinner with my family and friends of course outdoors…Because I need the Pool more than the house….Please August 5 is gonna be my birthday and I just came here to do a little something…Thank you sir for your understanding

And this:

Hello good morning! I would like to book your beautiful house it will be only 4 or 6 people staying at night, but I would like to have a bbq/pool party birthday for my fiance on the Sunday 23 August it will be only 15 people min 20 max it’s going to be kind of hangout with family, no DJ just music and have a chef coming over with the food.

And this:

Me: What is the purpose of your visit?

Guest: I am a musician here to play a few gigs.

Me: [cancels booking]

Salt-Water Pool

I have a salt-water pool. Needless to say, I emphasize the salt-water aspect heavily in the listing. I talk about how nice it is, how mild the salt is, how it makes your skin feel smooth and soft, etc.

It’s also a very large pool. It’s 20×40′, and it is deep. I mean really deep. It starts at 3′ deep and then quickly drops off to 6’6″ deep. So there is a large volume of water.

I recently got this request:

Hey, I want to know if you could change the pool water or is always going to be salt water.

Best Request Ever!

I got this booking request for one of my micro-units. It’s a tiny unit, just a room and a bathroom with a shower. Not even a kitchenette.

My theory is this: there are some hosts who automatically accept every booking request they get. You can set this to happen through some software services for managing Airbnb. I think this guy was trying to create a situation where he could get a full refund, or perhaps even more.

I would greatly appreciate it if you would have the following available and completed upon guest arrival.

1-case of veuve
12-Dozen assorted chocolate covered strawberries
5-charcuterie boards

Early check in and late check out
Through white glove service cleaning
Daily home refreshing service
Private Dining service every evening with a Chef
Top Entertainment and Activities suggestions to be booked
Top 3 salon service recommendations for men
Daily Yoga instructor referrals for home

Please quote me a price for a quick approval otherwise do not approve this booking.

Yummy

Guest writes: Wow Matthew, you are a SuperHost; AMAZING!
Matthew, I have a few questions and request.
1.) Does the Unit have Comcast or XFinity TV.
2.) May I check in by 1300 hrs. and exit at 1300 hrs.
If yes to the Xfinity and you acquiesce to enter
and exit, I’d LOVE to Book your place; your place
rocks. If this place is unable to accommodate my
request, please let me know which other options
you believe would fit with my request; cool much
thx.

I respond: I’m sorry, the answer is no to all of your questions.

Guest writes back: Ohhh OK! What about one of your other products? You do the AMAZING job on your products Matthew; outstanding! Thumbs-up. They are delicious; edible! Yummy. Let me know in which one you can accommodate my REQUEST! Cool.

I respond: I can’t accommodate any of your requests at any of my properties.

Guest writes back: Ohhh OK! No issue! Still props to you for the quality products; they are outstanding! Wow! EnJOY Romania for me; I’ll be there later this year. I LOVE that place. Ohhh yeah. Thanks for taking time to respond.
Happy New Year. All is well.

You’re a Stud

I send the guest the check-in instructions for a gay-themed apartment.

He responds: Ok stud.

I respond: FYI, I’m not a stud, I’m a nail gun.

The next day my automated message goes out asking if everything is okay with the unit. He responds: Everything is okay, but I may need that nail gun.

You’re Unprofessional. What Event?

Guest books and writes this message:

It’s my birthday and will be planning a vision board/game night and your place is a very spacious and lovely place to have this event. I’m also a photographer and need space to shoot during this event. Have a great rest of the night.

So I call Airbnb and have them cancel. She immediately rebooks and writes this:

Hello why did you cancel

So I write back:

Events are not allowed. It says that right in the listing. I’m just going to call Airbnb and cancel again. If you book any of my other units, I will cancel that reservation. If you book under someone else’s name and hold the event, I will call the police.

And she responds:

What events are you talking about you are very unprofessional