Looking for Something to Complain About

There are some guests who check in and just start looking for something to complain about. There are some guests who want the experience of everything being perfect. They want a crisp new $1 bill. If they get a slightly worn $100 bill instead, they are going to complain, ask for money back, and leave a bad review.

My apartments were built in the 1960’s. I’ve updated them somewhat, dressed them up a bit, but if you look, you can find something to complain about.

I want to do everything possible to scare off that kind of guest. My new approach is to start the description with this:

I’m training new cleaners. There are bound to be some oversights. This is also an older apartment, and there are signs of age, wear and tear. If you aren’t focused on those kinds of details, this will be a great apartment for you.

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